I agree, bribing is good. Over the years I have developed a personal relationship with my vets and their staff. Office manager is on my facebook (rare if you know me because I have under 90 friends … mostly family, close friends and their kids and friends of my daughter. I keep it limited to provide those kids the most protection and to keep it personal). I never worry about the care my dogs get anyway, but I know the gifts I bring at Christmas to the staff and occasional treats lets them know they are appreciated.